• 1.GENERAL
  • Can I get a demonstration of your service?

    Sure! The best way for you to learn more about our service is to register for our online class on “10 Ways To Get New Patients and Improve Patient Retention Within 48 Hours… Using Mobile Marketing”

    Please click here to register for the online class

    In this online class, discover the emerging trends in mobile marketing and learn:

    – Why is mobile marketing a trend you can’t ignore?
    – How you can take advantage of it
    – How to get started

    This training will help you if:

    – You are looking for new ways to get and retain patients
    – You have (or are collecting) cellphones, emails
    – You want to save time and money by using mobile marketing and voice broadcasting to increase the effectiveness of email marketing campaigns

    You will also learn how Clinical Contact can automate your marketing, replace all your existing email marketing systems and consolidate your patient follow ups with text, email and voice broadcasting.

    Please click here to register for the online class

  • How is Clinical Contact different from other email and SMS providers?

    With other email providers, you can only contact patients using email. Clinical Contact empowers you to reach your patients using multiple modes of contact including text messaging, voice broadcasting and traditional email. In this manner, your messages are most likely to be read and responded to.

    Since patients and subscribers have opted in to receive texts messages, they will receive messages from you in real time, even if they are currently on the move. This typically results in significantly higher response rates compared to traditional email, since most individuals do not check their email right away. Moreover, sending a text message is a quick, non-intrusive manner to remind patients about appointments, send them motivational text messages and bonding campaigns like birthday greetings etc. Text messaging can be more effective than live telephone call campaigns.

    Your Clinical Contact account also includes many add-on features like appointment reminders. This helps minimize cancellations and boost patient compliance significantly. It also allows you to link your social media profiles from leading sites like Facebook, LinkedIn & Twitter to your account. This saves valuable time since it allows you to add one message that automatically appears on all your social media sites instantly.You can also gather valuable marketing information from your patients by conducting polls, surveys and contests, measuring the results in real time.

  • Do you require a long term bond or contract?

    We do not. Both our Gold and Elite plans come with monthly subscription options and do  not require any commitment.

  • Do I need to have technical know-how to use the system?

    Don’t worry. Your account dashboard was designed to be very easy to use even by beginners. If you have questions, please send us a support ticket on the Contact Us page or give us call us at (888) 405-0121.

  • How do I retrieve or reset my password?

    If you need to change your password, just click on the Edit Info & Password link in the Manage Account section. If you forgot your password, go to the Clinical Contact’s home page and click on the Forgot Password link at the top.

    You can also change the contact information in your account. In the Manage Account section, update your contact information, password, change your billing information or plan, purchase additional message / keyword credits. You can also view your transaction history.

  • Is there any special software required to use the system?

    No. The software is hosted on our system and is completely web-based for your convenience. This means that you can use it from any computer with Internet access.

  • How do I cancel my subscription?

    Simply give us a call at (888) 405-0121 or send us an email through our support form on the Contact Us page and we will take care of it for you.

  • What happens if I run out of message credits or keywords and need more?

    Simply give us a call at (888) 405-0121 and one of our friendly customer support representatives will take care of this for you.

  • How do I change my credit card and/or billing information?

    You can update this any time in the “Manage Account” section.

  • How can I set this up?

    It takes a matter of minutes to set this up. Simply configure your voice messaging campaign on our website, upload your message, send the voice message to hundreds or thousands of patients with one click, and view real-time results online.

  • How do I customize the messages that my patients receive from my account when signing up, confirming mobile phone numbers, etc.?

    When creating your online signup page, you are given the option to create custom messages that the subscribers receive. You are given the same option when creating keywords for your patients to text to. You can edit these at any time in the Collect Contact section. Contacts you manually enter or import from existing lists do not receive an automated response.



  • 1.USING CLIENT LIST
  • How do I import my existing contact list?

    From the Manage Contacts section, click on Add/Import Contacts and follow the prompts.

    IMPORTANT: You have to fax two important documents, the Import Agreement and the Integration Agreement in order for you to start importing your contacts.

  • How do I start building my patient distribution lists?

    Your patients can join your distribution list through online signup pages, Facebook widgets, texting your mobile keyword, registering on your website. Also, client lists can be manually encoded or imported into the Clinical Contact system.

  • What does Opt In and Opt Out mean?

    Opt In means a customer has chosen to subscribe your list and start receiving messages from you. To Opt Out means they wish to end their subscription and no longer want to receive text messages from you.

    Are there any guidelines I have to follow  when it comes to sending emails and text campaigns?

    There are a couple of rules that needs to be followed in SMS and Email Campaigns so we can avoid spam:

    1. Clinical Contact allows emails or text messages ONLY to be sent to subscribers who opted in to your list, which is what most email providers and wireless carriers require.

    This is implemented by automatically sending a confirmation message to each newly-registered subscriber. It may be in form of text or email, which ever method of contact the subscriber has requested. In turn, subscribers must take action to these messages, confirm/verify the subscription first before you can start sending them messages.

    2. Furthermore,  wireless carriers mostly would require that you include the following disclaimers every time you promote your mobile keyword:

    * Message and data rates may apply
    * Frequency of messages (ex: Maximum of 4 messages sent per week)
    * Simple Opt-out instructions (ex: To unsubscribe, text STOP to 70000)

    3. All emails messages sent through your account should automatically include an unsubscribe link. All text messages sent through your account include simple instructions to opt out as well. These are embedded in each message and no need for you to include them manually.

  • Which wireless carriers does the text message service work with successfully?

    Wave Mobile Media is calibrated regularly with Verizon, AT&T, Sprint, T-Mobile, and Virgin. The system has also been tested with these other carriers:

    Airadigm, Alltel, Arch Paging, Boost Mobile, Cellular South, Centennial, Cincinnati Bell, Cingular Blue (AT&T), Cingular Orange, Cook Paging, Hickory Tech, Iowa Wireless, MCI Paging, Metrocall Paging, Midwest Wireless, Nextel, NPI Wireless, Pagenet Paging, Qwest, SBC Paging, Skytel Paging, Suncom, TracFone (Cingular Orange), Union Telephone, United States Cellular Corp, Voce, Weblink Wireless Paging, West Central Wireless and MetroPCS.

  • Does the text messaging service also work in other countries outside of the United States?

    Yes, but international texting is limited to outbound only. No replies from customers can be received. Message sent to non-US subscribers are charged 2.5 text credits per message. If you wish to avail of this feature, you may contact us through phone or email so we can provide you with a list of international carriers already tested  with Clinical Contact.

  • Is my contact list secure?

    Of course. Your contact list is tightly kept in our secured server. Other than subscriber information send to your new contacts, no one will ever send messages to your contacts other than you.

  • I want to switch from my current “email only provider” to Contac Formula. Can I import my existing contact list?

    Yes, you can import contacts from a spreadsheet saved in CSV format such as Excel, and from many email address books such as Outlook, Gmail and Hotmail. Most email only providers allow you to export your existing list in a CSV format.

  • How do I set up automated recurring messages and scheduled responders?

    1. In the Send Messages section, type in the Message description and select Send Message options.
    2. Under Message Type, tick the Automated Messages button
    3. Set the Date and Time
    4. Click compose message, you can work on a message that fit in 128-character limit. Use the URL shortener to shorten long links. You can also upload images or file when necessary.
    5. When done typing, click Select recipients.
    7. When done, Save message.

  • Can I send a message to my customers from my mobile phone if I am not near a computer?

    Yes, if you need to send a message to your entire distribution list, you can do so from your mobile phone after you have configured this option in your account. This is a great feature when you are not near a computer but need to get a message out quickly! Simply go to the Send Messages page and click on the link to send messages from your mobile phone.

  • Can I create more than one customer group?

    Yes, you can create as many groups as you wish. Simply go to your Manage Contacts page and click on the Create New Distribution List link.



  • 1.MOBILE MARKETING
  • What is a text message (SMS)?

    SMS is an abbreviation for Short Message Service. Each message is typically limited to a maximum amount of characters that can vary per wireless carrier. An SMS (text message) is sent to and received on a mobile phone.

  • What is a mobile keyword?

    A mobile keyword (MK) is a unique word or phrase that describes your clinic.

    For example, if your clinic name is “Johns Physical Therapy”, you can select a mobile keyword like JOHNPT and associate it with a “Distribution List” (DL) in your account.

    When the prospect uses their cellphone and sends a text message containing the MK to the number 70000  (which is the unique ‘shortcode’ for Clinical Contact), the prospect gets added automatically to that particular Distribution List. This ‘prospect’ now becomes a ‘subscriber’

    Clinical Contact allows you to communicate with individual subscribers or all the subscribers in a Distribution List using email, text and voice broadcasting.

    Most major corporations have a mobile text message program in place using keywords. American Idol uses this technology with their voting process. If you want to see how this works, text PATIENT to 70000 and get a free eBook on “The 10 Laws of Mobile Patient Marketing”

  • How do I create a mobile keyword?

    In the Collect Contacts section, click on the Create Mobile Keyword button and follow the prompts.

  • Can I have any keyword I want?

    If the keyword is unique and not already being used by another client on our network then the answer is yes.

  • How long does it take for my patients to receive my message?

    Most messages are received by the patient within 1-15 minutes. Large contact lists may take slightly longer.

  • Can you guarantee delivery on all text messages?

    As much as we would like to, this can be difficult to guarantee. Just as dropped mobile phone calls are common, no wireless carrier can guarantee 100% delivery on all messages.

  • Why do I have to provide my mobile phone number?

    The mobile phone number requirement is for verification purposes. A U.S. based mobile phone number is verified to help prevent spam accounts from being created. Most spammers and account abusers operate outside of the U.S. to avoid prosecution.

  • How do I send a Mobile Voting campaign?

    In the Mobile Campaign section of your account, enter the information for your campaign and follow the prompts. A keyword that is not already in use is required to use this feature. All monthly pricing plans include at least one keyword. If you do not have an available keyword, you can either upgrade your plan or purchase additional keywords by calling us at (888) 405-0121. You can also delete your existing keywords and recreate them as mobile voting keywords if you want to use the same word or do not wish to purchase additional keywords. (This will disable the previous functionality of that keyword and therefore is not recommended, especially if it is being used for signup purposes, as it would prevent subscriber enrollments until it is deleted from the Mobile Campaign functions and recreated for that purpose.)

  • Can I schedule messages to be sent for a future date and time?

    Yes, when you compose your message, you are given the option to send it now or to choose a date and time for it to be sent in the future.

  • What happens when a subscriber replies to one of my messages?

    Subscriber replies are sent to your inbox and forwarded to your email. The link to your inbox is at the top of the page when you login to your account.

  • Can I send a message to an individual subscriber(s)?

    Yes, when you compose your message, you have the option to specify individual(s), or an entire distribution list(s) to send that message to.

  • When do I get charged text message credits?

    You are charged a text message credit for the following activities:

    * When a subscriber joins your distribution list by entering their mobile phone number on your online signup page, one text credit is utilized.

    * When a subscriber joins your distribution list by texting your mobile keyword to 70000 (the dedicated short code for Clinical Contact), one text message credit is utilized.

    * When sending out a Mobile Voting campaign to your text message subscribers, you are charged one text credit for each mobile number the message was sent to.

    * Any outbound message you send to your distribution list using the Mobile Text option costs one text message credit for each subscriber on that list.

    * All appointment reminders sent are charged one text message credit each.

    * When a subscriber responds to any of your text messages sent, those responses are stored in your inbox. A text reply back by you will not be charged any text credits.

    * If you enable text message notifications to your mobile phone when a subscriber texts one of your keywords, this utilizes one text message credit.

  • Can I set up automated messages that will be sent to subscribers at specified intervals?

    There are two types of Automated Messages: scheduled responder and recurring messages.

    * Scheduled responders are messages that go out to recipients on a specific day after they join a distribution list. They are similar to normal scheduled messages (for sending later) but go out to only recipients who have been a member of a specific list for a set number of days. This feature can be used to send out specific messages at certain days into their membership. For example, you can schedule a welcome message on their 2nd day of their membership; then a friendly reminder on their 10th day, and so forth.

    * Recurring messages are messages that go out to everybody in a distribution list at a set-interval such as everyday, every 2 weeks, every 3 months, or every year.



  • 1.SOCIAL MARKETING
  • How does the social media feature work?

    You can configure up to nearly 40 social media sites including Facebook and Twitter with your Clinical Contact account. Then you create just one posting with the Post To Sitesfeature and post it to all your sites at once with a single click.

  • What social media sites are compatible with my Contact Formula account?

    Currently, the following social media sites can be configured to your account allowing you to compose one posting and have it post to all of them at once:

    Facebook, Twitter, Google Buzz, MySpace, Ning, Linked In, Tumbler, Identi.ca, Brightkite, Plurk, Jaiku, Blogger, Plaxo Pulse, Bebo, Hi5, Xanga, WordPress, Custom URL, Delicious, Koornk, YouAre, Multiply, Yammer, Flickr, StatusNet, Vox, TypePad, ShoutEm, StreetMavens, Myyearbook, Posterous, Photobucket, Yahoo Profiles, Tagged and YahooMeme.



  • 1.EMAIL MARKETING
  • Can I send email newsletters?

    Absolutely. You can use one of our professionally designed newsletter templates and send out an emailed newsletter. You can schedule it for delivery at any time in the future.

  • How do I create a new online signup page?

    After logging in, click on Collect Contacts, then select Create Signup Page. The page will guide you through the available options. Just follow along the guided set up and you will be able to generate and publish your new signup page. You may need to enable you pop-up window to accomplish this task.



  • 1.VOICE BROADCASTING
  • What is voice broadcasting?

    Clinical Contact’s voice broadcasting feature allows YOUR VOICE to reach ALL of your patients within minutes with the click of a button.

    Combine the personal touch of a human voice with the advanced technology to broadcast your voice message to hundreds or even thousands of patients with a single click.

  • How would I use this?

    Currently, the following social media sites can be configured to your account allowing you to compose one posting and have it post to all of them at once:

    Facebook, Twitter, Google Buzz, MySpace, Ning, Linked In, Tumbler, Identi.ca, Brightkite, Plurk, Jaiku, Blogger, Plaxo Pulse, Bebo, Hi5, Xanga, WordPress, Custom URL, Delicious, Koornk, YouAre, Multiply, Yammer, Flickr, StatusNet, Vox, TypePad, ShoutEm, StreetMavens, Myyearbook, Posterous, Photobucket, Yahoo Profiles, Tagged and YahooMeme.